Document content
General Terms and Conditions for Merchant Registration and Acceptance on the Tajarat Platform
Article (1): Preamble
The Tajarat Platform allows persons and entities wishing to conduct electronic sales to apply to join the Platform in accordance with the acceptance, verification and compliance standards adopted by the Platform.
These Terms are intended solely to regulate the initial registration, verification and acceptance stage and do not, by themselves, constitute a sale, supply, distribution, partnership, agency or franchise agreement between the Platform and the Merchant.
The Applicant acknowledges that entering into the final commercial relationship with the Platform, after acceptance of the application, requires completion of the requirements specified by the Platform, including entering into or accepting the Merchant Agreement and the relevant commercial and operational Policies and terms.
Chapter One
Definitions
Article (2): Definitions
The following terms shall have the meanings set out below:
Platform: the Tajarat Platform, its website, applications, portals, technical systems and related services.
Tajarat: the entity operating the Tajarat Platform.
Applicant: the natural or legal person who submits an application to register on the Platform.
Merchant: the Applicant who is finally accepted and approved in accordance with the procedures specified by the Platform.
Registration Application: the electronic application and the data, documents and information submitted for the purpose of joining the Platform.
Verification Procedures: all procedures for verifying identity, activity, documents, products, ownership, risk and compliance.
Merchant Agreement: the commercial agreement entered into or accepted at a later stage to regulate the final commercial relationship.
Policies: the policies and procedures adopted by the Platform from time to time.
Chapter Two
Nature of Registration
Article (3): Registration Is Not Final Acceptance
The Applicant expressly acknowledges that:
Creating an Account does not mean that the Applicant has been accepted as a Merchant.
Submitting a Registration Application does not create a final commercial relationship.
Accepting these Terms does not constitute the Merchant Agreement.
Receipt of documents does not mean that they have been finally approved.
Completing one electronic registration step does not mean that all verification stages have been completed.
The Applicant may not begin selling as an approved Merchant until final acceptance notice has been issued and the Account has been activated.
Article (4): Platform Authority Regarding Acceptance
Tajarat reserves the right to:
Accept the application.
Reject the application.
Request completion of data.
Request additional documents.
Suspend the application.
Repeat verification.
Reassess eligibility.
Reject a particular category of products.
Reject a particular activity.
Such actions shall be taken within the limits of applicable laws and regulations.
Submission of a Registration Application does not create any obligation on the Platform to complete the commercial relationship.
Chapter Three
Legal Eligibility
Article (5): Eligibility of the Applicant
The Applicant represents that:
The Applicant has the legal capacity necessary to submit the application.
The Applicant has the right to carry on the activity being registered.
The Applicant owns, or has the right to dispose of, the products intended to be offered.
There is no legal impediment preventing the Applicant from carrying on the activity.
The Applicant has authority to represent the business where registration is made in the name of a legal person.
Article (6): Licenses
The Applicant is responsible for obtaining all licenses, permits and approvals required to carry on the activity.
The Platform may request evidence of such licenses before accepting the application or at any later stage.
Acceptance by the Platform of a document or license does not constitute a representation by the Platform that the activity satisfies all legal requirements.
Chapter Four
Information and Documents
Article (7): Required Data
The Platform may collect and request the data necessary for registration, including:
Legal name.
Trade name.
Phone number.
Email address.
Address.
Identity document or passport.
Commercial Registration.
Commercial License.
Owner or legal representative information.
Bank account details.
Nature of the activity.
Proposed products.
Trademarks.
Licenses and certificates.
Any other information necessary for verification or compliance.
Article (8): Accuracy of Data
The Applicant undertakes that all data and documents shall be:
Correct.
Complete.
Accurate.
Current.
Not misleading.
Not forged.
The Applicant is responsible for any damage, claim or action arising from the provision of incorrect, incomplete or misleading information, to the extent permitted by law.
Article (9): Updating Information
The Applicant must notify the Platform of any material change in the information provided, especially:
Expiry of a license.
Change of activity.
Change of owner.
Change of legal representative.
Change of bank account.
Change of contact information.
Issuance of a decision or measure affecting the legality of the activity.
Chapter Five
Verification and Screening
Article (10): Right to Verify
The Platform may verify the information provided directly or through service providers or appropriate verification sources, to the extent permitted by law.
Verification may include:
Identity verification.
Commercial Registration verification.
License verification.
Bank account verification.
Verification of trademark ownership.
Verification of the nature of products.
Verification of special licenses.
Fraud-risk screening.
Any other screening the Platform considers appropriate to the nature of the activity.
Article (11): Re-Verification
The Platform may re-verify a Merchant at any time if:
Data changes.
Licenses expire.
New information appears.
Risk indicators arise.
An incident or violation occurs.
The law requires it.
Article (12): No Guarantee of Completeness of Verification
The Platform's performance of verification procedures does not constitute a guarantee that all information provided is accurate or that the activity is free from all risks.
The Merchant remains legally responsible for its activity, products and documents.
Chapter Six
Acceptance Criteria and Risk Management
Article (13): Acceptance Criteria
The Platform may evaluate a Registration Application based on:
Legality of the activity.
Completeness of documents.
Nature of the products.
Risk level.
Operational capability.
Customer requirements.
Platform capacity.
Fraud-related risk.
Intellectual property rights.
Health and safety requirements.
Any legitimate legal or commercial considerations.
Article (14): Risk-Based Classification
The Platform may classify applications as:
Low risk – medium risk – high risk.
High-risk applications may be subject to additional verification procedures.
Article (15): High-Risk Products or Activities
The Platform may reject or suspend registration of activities or products that it considers to involve high legal, security or operational risks that cannot be appropriately managed.
Chapter Seven
Products
Article (16): Preliminary Product Information
Before acceptance, the Platform may request product information including:
Product name.
Description.
Images.
Approximate price.
Country of origin.
Ingredients.
Trademark.
Licenses.
Certificates of conformity.
Instructions for use.
Warnings.
Article (17): Registration Does Not Automatically Approve Products
Acceptance of a Registration Application does not mean that all products proposed by the Merchant are approved for sale.
The Platform may subsequently:
Reject a product.
Request additional documents.
Suspend a product.
Remove a product.
Restrict a particular category of products.
Chapter Eight
Intellectual Property
Article (18): Representation of Rights
The Applicant represents that it has the rights or licenses necessary to use:
Trademarks.
Images.
Designs.
Text.
Videos.
Product names.
Marketing content.
Article (19): Responsibility for Intellectual Property Infringements
The Applicant is responsible for the accuracy of documents and claims submitted concerning ownership of products, trademarks or content.
The Platform may suspend registration or request additional documents where a serious report or allegation exists.
Chapter Nine
Electronic Account
Article (20): Account
After registration procedures are completed, the Platform may provide the Applicant with an electronic Account.
The existence of an Account does not, by itself, constitute final approval unless notice to that effect has been issued.
Article (21): Account Security
The Applicant is responsible for:
Protecting login credentials.
Not sharing them.
Not enabling others to use them.
Notifying the Platform of any compromise or unauthorized use.
Chapter Ten
Fraud Prevention
Article (22): Anti-Fraud Procedures
The Platform may take technical and administrative measures to detect:
Fictitious registrations.
Forged documents.
Identity impersonation.
Linked Accounts.
Attempts to circumvent controls.
Abnormal activities.
Article (23): Preventive Measures
Where reasonable indicators exist, the Platform may:
Request additional documents.
Request re-verification.
Suspend the application.
Reject registration.
Prevent creation of linked Accounts.
Refer the case to legal or compliance management.
The Platform is not required to disclose the detailed technical criteria used by its anti-fraud systems where such disclosure could facilitate circumvention.
Chapter Eleven
Data and Privacy
Article (24): Processing of Applicant Data
Personal Data is processed in accordance with the Privacy Policy and applicable laws.
Registration data may be used for legitimate purposes including:
Processing the Registration Application.
Verification.
Fraud prevention.
Account management.
Compliance.
Communication.
Protection of rights.
Article (25): Service Providers
The Platform may use service providers for:
Verification.
Hosting.
Cybersecurity.
Payment.
Communications.
Analytics.
Document management.
This shall be done in accordance with the law, the Privacy Policy and data-processing agreements where applicable.
Article (26): Records
The Platform may retain records of:
The Registration Application.
Electronic consent.
Documents.
Correspondence.
Verification results.
Acceptance or rejection decisions.
Such records may be retained for the period permitted or required by law or as necessary to protect rights and manage disputes.
Chapter Twelve
Electronic Communications
Article (27): Notices
The Applicant agrees to receive communications relating to the application through:
Email.
Text messages.
The application.
The dashboard.
Other electronic means adopted by the Platform.
Article (28): Evidential Value of Electronic Records
The Merchant acknowledges that electronic records generated through registration and consent procedures may be used to evidence the actions carried out through them, in accordance with the law.
Chapter Thirteen
Fees and Expenses
Article (29): Registration
If registration is free of charge, no fee is payable merely for submitting an application.
If the Platform decides to charge fees for certain services, those fees shall be clearly disclosed before they become due and any required consent shall be obtained.
Chapter Fourteen
Commercial Expectations
Article (30): No Guarantee of Results
The Platform does not guarantee:
Acceptance of the application.
Achievement of sales.
A particular number of Customers.
A particular level of profit.
Product ranking.
Order volume.
Duration of continued activity.
The Merchant acknowledges that purchasing decisions are made by Customers and that commercial performance depends on multiple factors.
Chapter Fifteen
Rejection and Suspension of the Application
Article (31): Grounds for Rejection
Within the limits of the law, an application may be rejected where:
Requirements are not met.
Verification is not possible.
Incorrect information is provided.
Invalid documents are provided.
A required license is unavailable.
Risk is unacceptably high.
The activity is connected with prohibited products.
Fraud indicators exist.
The activity is not suitable for the scope of the Platform.
Article (32): Suspension of the Application
An application may be temporarily suspended where information is incomplete, a review is pending or additional verification is required.
Article (33): Non-Disclosure of Certain Reasons for Rejection
To the extent permitted by law, the Platform may decline to disclose details of risk criteria, security screening or anti-fraud checks that resulted in rejection where disclosure could harm Platform security or enable circumvention.
Chapter Sixteen
Compliance with Laws
Article (34): Regulatory Responsibility of the Applicant
The Applicant is responsible for ensuring that:
Its activity is lawful.
Its products are lawful.
Its licenses are valid.
Its documents are accurate.
Its commercial practices comply with the law.
Acceptance of the application by the Platform does not constitute a certificate or license to carry on the activity.
Chapter Seventeen
Customer-Protection Obligations
Article (35): Advance Acknowledgment
The Applicant acknowledges that, if accepted as a Merchant, it will comply with requirements relating to:
Product quality.
Product safety.
Conformity with description.
Consumer rights.
Returns and refunds.
Complaints.
Intellectual property.
The present acceptance does not waive such obligations; rather, it confirms the Applicant's awareness that they will form part of the later commercial relationship.
Chapter Eighteen
No Final Commercial Relationship Created
Article (36): Preliminary Stage
These Terms form part only of the registration and initial acceptance stage.
They do not create:
An obligation to purchase products.
An obligation to transfer funds.
Agency.
Partnership.
Employment relationship.
Distribution relationship.
Exclusivity.
An obligation to provide a minimum level of sales.
Chapter Nineteen
Subsequent Merchant Agreement
Article (37): Final Agreement
If the application is accepted, the Platform may require the Merchant to enter into a separate agreement that, depending on the business model, includes provisions concerning:
Commissions.
Fees.
Settlements.
Payment.
Shipping.
Returns.
Customer service.
Liability.
Indemnification.
Intellectual property.
Data protection.
Termination of the relationship.
Dispute resolution.
The Merchant is not authorized to conduct sales until the requirements specified by the Platform have been completed.
Chapter Twenty
Article (38): No Reliance on Registration
The Applicant may not hold itself out as:
An approved Merchant of the Tajarat Platform until final acceptance has been issued by the Platform.
The Applicant may not use the Tajarat name or logo for marketing purposes without obtaining permission to do so.
Chapter Twenty-One
Article (39): Security and Protection of the Platform
The Applicant is prohibited from:
Attempting to hack Platform systems.
Testing vulnerabilities without authorization.
Using unauthorized automated tools.
Attempting to access Accounts belonging to others.
Copying Platform databases.
Extracting User data.
Disrupting Services.
Submitting malicious files.
Circumventing registration or verification systems.
The Platform may take appropriate technical and legal action in the event of a violation.
Chapter Twenty-Two
Article (40): Platform Intellectual Property
All intellectual property rights relating to:
The Tajarat name.
The trademark.
The application.
The website.
Software.
Databases.
Designs.
User interfaces.
Content.
remain the property of their respective rights holders.
These Terms grant no license to use them except to the extent necessary to complete registration procedures.
Chapter Twenty-Three
Article (41): Limits of Platform Responsibility During Registration
The Platform exercises reasonable care in managing registration and verification procedures, but does not guarantee:
The absence of technical errors.
Uninterrupted availability of the Service.
That all information supplied by the Merchant is error-free.
Detection of every form of fraud or forgery.
Acceptance of every Registration Application.
No provision of these Terms shall be interpreted as excluding or limiting liability that may not lawfully be excluded or limited.
Chapter Twenty-Four
Force Majeure
Article (42)
The Platform shall not be responsible for delay or inability to process a Registration Application to the extent directly caused by exceptional circumstances beyond its reasonable control, including widespread infrastructure failures, disasters, epidemics, government decisions, serious cyberattacks and interruption of third-party services.
Chapter Twenty-Five
Amendment
Article (43)
The Platform may amend these Terms from time to time due to:
Changes in law.
Regulatory requirements.
Technical developments.
Updates to verification procedures.
Security requirements.
Development of the business model.
The version in force at the time the Registration Application is submitted applies unless the law or the nature of the amendment requires otherwise.
Chapter Twenty-Six
No Waiver
Article (44)
Failure by the Platform to exercise any right at any time does not constitute a final waiver of that right.
Chapter Twenty-Seven
Severability
Article (45)
If any provision of these Terms is found to be unenforceable or inapplicable, the remaining provisions shall not be affected.
The provision shall be interpreted or replaced to the extent necessary to achieve the closest possible legal and commercial effect within the limits of the law.
Chapter Twenty-Eight
Governing Law
Article (46)
These Terms are governed by and interpreted in accordance with the laws of the State of Qatar, subject to any relevant mandatory rules of law.
Chapter Twenty-Nine
Final Acknowledgment by the Applicant
Article (47)
By completing registration, the Applicant acknowledges that:
The information provided is accurate.
The documents are genuine and valid.
The Applicant has the right to carry on the activity.
The Applicant owns, or has the right to dispose of, the products.
The Applicant will cooperate with verification procedures.
The Applicant will comply with applicable laws.
The Applicant understands that registration does not mean final acceptance.
The Applicant understands that selling requires a subsequent Merchant Agreement.
The Applicant agrees to processing of its data in accordance with the Privacy Policy.
The Applicant agrees to receive communications relating to the Registration Application electronically.
The Applicant understands that the Platform may request additional information or documents.
The Applicant understands that the Platform may reject or suspend the application in cases permitted by law.
The Applicant has no right to represent itself as an approved Merchant before final acceptance.