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Ratings & Reviews Policy
Tajarat Platform
First: Purpose
This Policy governs the publication and management of ratings and reviews on the Tajarat Platform in a manner that promotes transparency, supports informed purchasing decisions, preserves the credibility of the Platform and prevents misuse of the ratings system.
Second: Scope of Application
This Policy applies to:
All Customers.
All Merchants.
All products and services offered.
All ratings and reviews published on the Platform.
Third: General Principles
The Platform adopts the following principles:
Transparency.
Integrity.
Neutrality.
Credibility.
Respect for legitimate opinion.
Prevention of manipulation or deception.
Fourth: Conditions for Publishing a Rating
A Customer may publish a rating or review if:
The rating relates to a genuine purchasing experience.
It is based on an actual experience with the product or service.
Its content is clear and not misleading.
It complies with public morals and applicable laws.
It does not contain false information, defamation or abuse.
The Platform may restrict rating functionality to Customers who have completed a verified purchase.
Fifth: Review Content
A review should focus on:
Product quality.
Conformity of the product with its description.
Packaging.
Speed of delivery.
Merchant service.
User experience.
Opinions unrelated to the product or service should be avoided.
Sixth: Prohibited Content
No review may contain:
Offensive or obscene language.
Hate speech or discrimination.
Threats or incitement to violence.
Personal data belonging to others.
Misleading or false information.
Content that infringes intellectual property rights.
Advertisements or external links.
Information unrelated to the product or service.
Seventh: Prohibited Ratings Practices
No person may:
Buy or sell ratings.
Publish fake ratings.
Use multiple Accounts to influence ratings.
Provide ratings in exchange for payment or gifts without disclosure where this violates Platform Policies.
Ask Customers to remove or amend ratings in exchange for a benefit.
Publish reviews on behalf of others.
Eighth: Right of Reply
A Merchant may respond to published ratings provided the response is:
Professional.
Respectful.
Relevant to the subject of the review.
Free from abuse or disclosure of Customer data.
Responses may not be used to pressure or threaten the Customer.
Ninth: Review of Ratings
The Platform may review any rating or review to verify compliance with this Policy and may:
Request additional information.
Temporarily hide the rating while it is reviewed.
Adjust formatting without altering substance.
Remove the rating if it is found to violate this Policy.
Tenth: Reporting Reviews
Customers or Merchants may report any review they believe is:
Fake.
Misleading.
Unlawful.
In breach of this Policy.
The Platform shall review the report within a reasonable period and take appropriate action.
Eleventh: Platform Actions
If a violation is established, the Platform may:
Delete or hide the review.
Suspend the violating User's ability to submit ratings.
Suspend a Merchant Account if the Merchant is proven to have participated in manipulation.
Take any other action provided for in the Merchant Agreement or the Terms and Conditions.
The Platform shall apply measures proportionate to the nature of the violation.
Twelfth: Responsibilities of the Parties
Platform Responsibilities
Administer the ratings system.
Review reports.
Protect the integrity of the system.
Take appropriate action in response to violations.
Customer Responsibilities
Provide honest ratings.
Respect others.
Not misuse the ratings system.
Merchant Responsibilities
Not influence ratings through unlawful means.
Respond professionally.
Use feedback to improve services.
Thirteenth: Retention of Reviews
The Platform may retain reviews and records of amendments and related actions to the extent necessary to manage disputes, comply with legal obligations or protect rights.
Fourteenth: Review of this Policy
This Policy shall be reviewed periodically and may be amended where required by legal, technical or operational developments, with Users being notified of material changes.
Appendix (1)
Examples of Reviews
Appendix (2)
Criteria for Removing Ratings
A rating may be removed if:
It is established to be fake or manipulated.
It contains abusive language, defamation, or threats.
It discloses personal data without justification.
It contains advertising or external links.
It is not connected to an actual purchase experience (where the Platform operates a "Verified Purchase" system).
Reviews are not removed merely because they are negative if they reflect a genuine experience and comply with this Policy.